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HELLO! for iPad: Frequently Asked Questions

by hellomagazine.com

FREQUENTLY ASKED QUESTIONS ABOUT HELLO! DIGITAL EDITION FOR IPAD & IPHONE

THE HELLO FOR iPAD & iPHONE APP

In order to address any technical issues you may be experiencing please note the HELLO! app has had a fresh new layout design.

To download the new App design, follow these steps:

1. Tap the APP STORE app.

2. Tap the UPDATES icon, in the bottom right corner.

3. Select HELLO! Magazine from the list. Tap UPDATE.

4. When prompted, enter your Apple ID password and hit OK.

I have downloaded the latest version of the HELLO! for iPad/ iPhone app but now I can’t see any of my previous purchases?

Due to the app update, firstly you will need to re-login to your account, and re-download previous issues for them to be stored in your Archive. To do so click on “Account” and then “Restore purchases”, make sure you are signed in with the same iTunes account used to purchase the subscription.

If this does not work, follow these steps: 1. Log out of your iTunes account. (This step is very important.) 2. Delete the HELLO! app. 3. Turn off your device and turn it back on again. 4. Download the HELLO! app again. 5. Enter your username when requested.

6. If the issues you have previously brought don’t have the “Read” button showing then go to “Account” and ‘Restore Purchases’. Then Click download on previous purchases to store them in your archive.

If an issue fails to download please check that there is enough memory on your device. To do this, please go into settings, then into general and click into 'About'. Where it says available storage, please check that there is at least 1GB.

I have subscribed to the digital edition app of HELLO! for iPad/iPhone. How do I start using it?

Enter the app and scroll through to choose the issue of HELLO! which you want to download. On selecting the issue, click “Buy” and the magazine will download to your app if the issue is within your subscription.

I have a subscription but I’m still being asked to pay for an issue.

Due to the app update, you will need to re-login to your subscription, to download current or previous issues purchased. When you open the App click on “Account” and then “Restore purchases”, make sure you are signed in with the same iTunes account used to purchase the subscription. This should enable you to download issues.

I can’t see my previous purchases.

In the event that you cannot find your previous purchases (perhaps due to an app or software update, or other issue) you can click “Restore purchases” via “Account” under the menu icon at the top left of the screen. Due to the app update, you will need to re-download previous issues for them to be stored in your Archive.

Where can I find the most recent issue that I have downloaded or the most current issue available? To view the current issue of HELLO! you need to be using the latest update of the HELLO! app. To update the HELLO! app please select 'App Store', then 'Updates' and update HELLO! and all outstanding apps. Once you have downloaded the latest issue, it will automatically appear on the “Archive” shelf of your app. Also, all numbers remain in the “Issues” library regardless of whether purchased or not.

Do digital editions expire? No. Once you have bought an issue, it is yours forever. All downloaded issues remain in your HELLO! app Archive.

Why is the issue not downloading? We recommend using a stable wi-fi connection when downloading your digital editions. If the connection is interrupted, for whatever reason, it may be necessary to restart the download from the beginning. To get the best results when downloading, we recommend disabling the automatic locking function on your device while downloading a digital issue to avoid your device from entering sleep mode. If you have started a download and it fails or cancels for any reason, you can restart by tapping “Archive” then “Edit” and select the issue with the fault. After selecting the issues you want to delete tap the bin icon. To download the issue again just click download.

I downloaded the HELLO! for iPad app before 29th April 2013. How do I subscribe?

Accept the update of the app and follow the instructions.

What can I do if I want to buy back issues?

If you want to buy back issues of HELLO!, you can find them by swiping through the “Issues” library. Once you have selected the issue you want, click “Buy” and then “Download”.

SUBSCRIPTIONS

What do I have to do to subscribe to the digital edition of HELLO! for iPhone or iPad?

Under menu click on “Account” then ‘Subscription’ and follow the instructions.

Which issues can I acquire with my subscription?

There are four types of subscription:

1. Monthly subscription £7.99 (one issue per week for one 1 month)

2. 3-month subscription: £20.99 (one issue per week for 3 months).

3. 6-month subscription: £39.99 (one issue per week for 6 months).

4. 1-year subscription: £74.99 (one issue per week for a year).

Please note that all subscriptions will automatically renew unless cancelled at least 24 hours before the end of the active subscription period.

How do I manage my subscription?

You can manage your subscription from your account at any time, to access your account follow these step...

1. On your device

2. Go to Settings > iTunes & App Store.

3. Tap your Apple ID at the top of the screen.

4. Tap View Apple ID. You might need to sign in or use Touch ID.

5. Tap Subscriptions. If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID.

6. Tap the HELLO! subscription and use the options to manage your subscription. The subscription will automatically renew unless it is deactivated at least 24 hours before the end of the contracted subscription.

How can I renew my subscription? When will I be charged for my renewed subscription?

The subscription will automatically renew unless it is deactivated at least 24 hours before the end of the contracted subscription. The renewed subscription will be charged 24 hours before the end of the current subscription.

Can I cancel my subscription at any time?

No. You cannot cancel a subscription during the contracted period, you can only cancel at the end of the subscription period.

Can I buy issues that are not within the period of my subscription?

Yes. You can buy single issues on their own.

If I choose a subscription to the digital edition of HELLO!, will I get the same content as the print edition?

Yes. Not only will you see all the same content as the print edition, but you will also have access to exclusive videos and photo galleries.

Are previous issues included in my subscription?

No. You will only have access to the issues during the period of your subscription.

PAYMENTS

How much does the digital edition of HELLO! cost?

You can download the app for free. Each issue costs £1.99. If you want to download the latest issue, click on the “Issues” tab and scroll to the issue with the most recent date and click the “Buy” button.

I have been charged multiple times for the same issue of HELLO! for iPad. What do I do?

Apple processes all charges, HELLO! do not directly deal with payments, so you will need to contact Apple’s iTunes Support directly: apple.com/uk/support/itunes/

What if I am still having problems and need help?

You can email us directly to helpdigital@hellomagazine.com and a member of our Support Team will be able to deal with your enquiry.

You can consult the terms and conditions of use and privacy for the HELLO! for iPad app by clicking here.

Reproduction, communication, dissemination, distribution, transfer, manipulation, copying, pasting or linking all or part of any content, videos or photos, even when quoting the source, is prohibited without prior written permission from HELLO! (part of HOLA, S.L.). Any unauthorised use of content is in violation of copyright laws and international copyright and shall be punished according to law.